Pulse Workshop: How to Make Case Management More Seamless and Responsive

June 19, 2019
11:00am - 11:50pm
Commonwealth AB

Attend this interactive workshop to learn how case types, automated workflows, and case discussions in Pulse can help you resolve client tickets faster. Jane Elea will walk you step-by-step through examples, giving you practical actions to take back to your business. We will also have Pulse Product Experts on hand to offer assistance and answer your questions.

You will learn how to:

• Configure new case types

• Set up automated workflows and task assignments

• Use case discussions to improve collaboration and reduce TTR (time-to-resolution)

Click here for the Step-by-Step Video

Jane Elea
Jane Elea
Associate Product Manager